Privacy Policy

Chateau de Boracay (“Chateau de Boracay,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or making an inquiry or reservation.

This Privacy Policy explains how we collect, use, store, and protect your information.

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1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Full name

• Contact number

• Email address

• Check-in and check-out dates

• Number of guests

• Room preferences

• Booking and reservation details

• Special requests or inquiries

• Information you voluntarily provide through our website, Messenger, social media, or other communication channels

When required for a reservation or stay, we may also collect additional information necessary to comply with applicable laws and hotel procedures.

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2. How We Use Your Information

We may use the information you provide to:

• Respond to inquiries and requests

• Process and manage reservations

• Confirm booking details

• Communicate with you regarding your stay

• Provide requested hotel services

• Handle payments and related transactions

• Improve our website, services, and guest experience

• Send relevant updates or promotional communications when permitted

• Comply with applicable legal and regulatory requirements

• Prevent fraud, misuse, or unauthorized activity

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3. Sharing of Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with trusted service providers and business partners who assist us with hotel operations, reservations, payment processing, website services, communications, or other services necessary to provide our services.

We may also disclose information when required by law, regulation, legal process, or a lawful government request.

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4. Third-Party Services

Our website or booking process may connect to or reference third-party platforms, including online travel agencies, social media platforms, payment services, or other external websites.

These third parties may have their own privacy policies and terms. We encourage you to review their policies before providing information through their platforms.

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5. Data Security

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website or electronic transmission can be guaranteed to be completely secure.

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6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to fulfill our business and legal obligations, resolve disputes, and enforce applicable agreements.

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7. Your Rights

Subject to applicable Philippine laws and regulations, you may have rights concerning your personal information, including the right to request access, correction, updating, or deletion of certain information.

You may contact us if you wish to exercise any applicable privacy rights or have questions regarding how your information is handled.

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8. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or applicable requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

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10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Chateau de Boracay through the contact information provided on our website.

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By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.