Terms and Conditions

Welcome to the website of Chateau de Boracay. By accessing or using this website, you agree to comply with these Terms & Conditions.

Please read them carefully before using our website or submitting a reservation inquiry.

 

1. Website Use

The content of this website is provided for general information about Chateau de Boracay, including our accommodations, facilities, services, rates, promotions, and contact information.

You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

 

2. Information and Availability

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, room descriptions, photographs, amenities, rates, promotions, services, and other information may change without prior notice.

Website information does not guarantee room availability or a confirmed reservation.

 

3. Reservations

Submitting a reservation inquiry through our website, Messenger, social media, email, or another communication channel does not automatically constitute a confirmed booking.

A reservation is considered confirmed only after Chateau de Boracay has provided confirmation and any required payment, deposit, or other booking requirements have been completed.

Reservation terms may vary depending on the booking channel or promotional offer.

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4. Rates and Promotions

Room rates, packages, and promotional offers may be subject to specific conditions, availability, booking periods, stay periods, and other restrictions.

Promotional rates cannot be combined with other offers unless expressly stated.

Chateau de Boracay reserves the right to modify or discontinue promotions subject to applicable terms and conditions.

 

5. Payment

Payment requirements may vary depending on the reservation, booking channel, or promotional offer.

Guests are responsible for providing accurate payment information and completing required payments within the applicable deadline.

Failure to complete required payment may result in cancellation or non-confirmation of the reservation.

 

6. Cancellation and Modification

Cancellation and modification conditions may vary depending on the booking and rate selected.

Guests should review the applicable cancellation and refund terms provided at the time of booking.

For bookings made through third-party platforms, the cancellation and modification policies of the applicable platform and reservation may apply.

 

7. Check-In and Check-Out

Standard check-in and check-out times are subject to Chateau de Boracay's current hotel policies and availability.

Early check-in and late check-out may be subject to availability and additional charges.

Guests may be required to present valid identification and comply with applicable registration requirements upon arrival.

 

8. Guest Responsibilities

Guests are expected to:

• Provide accurate information during booking and registration

• Follow hotel rules and reasonable instructions from hotel staff

• Respect other guests and hotel personnel

• Take reasonable care of hotel property

• Be responsible for damage caused through negligence, misuse, or intentional acts

• Observe applicable laws and regulations

Additional charges may apply for damage, loss, or misuse of hotel property.

 

9. Hotel Policies

Additional policies may apply to matters including smoking, pets, visitors, children, extra guests, noise, prohibited activities, damages, and other hotel rules.

Guests are responsible for reviewing and complying with the applicable hotel policies during their stay.

 

10. Third-Party Websites and Services

Our website may contain links, booking tools, social media integrations, or references to third-party websites and services.

Chateau de Boracay is not responsible for the content, availability, policies, or practices of third-party websites.

Your use of third-party services may be subject to their own terms and policies.

 

11. Limitation of Liability

To the extent permitted by applicable law, Chateau de Boracay will not be responsible for losses arising from circumstances beyond our reasonable control, including interruptions to utilities, telecommunications, internet services, transportation, natural disasters, government actions, or other events beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

 

12. Intellectual Property

Unless otherwise stated, website content including text, photographs, graphics, logos, branding, and other materials is owned by or used with permission by Chateau de Boracay.

You may not reproduce, modify, distribute, publish, or commercially use website content without prior written permission, except where permitted by applicable law.

 

13. Changes to These Terms

Chateau de Boracay may update these Terms & Conditions from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

 

14. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of the Republic of the Philippines.

Any dispute shall be subject to the appropriate courts and legal processes under applicable Philippine law.

 

15. Contact Us

If you have questions regarding these Terms & Conditions, reservations, or hotel policies, please contact Chateau de Boracay using the contact information provided on our website.

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By using this website, you acknowledge that you have read, understood, and agree to these Terms & Conditions.